Refund Policy


Orders are normally dispatched within 24-72 hours.

If your order has already left our warehouse, we can no longer assist you with a cancellation for your order.

If you wish to cancel your order, please submit a cancellation request via email at

Your cancellation request must include the following information: 

  • Your order number
  • The name and email address used to place the order

Please note; due to privacy and security concerns, we can only process a cancellation request sent to us at

Cancellation requests cannot be submitted by phone, social media or alternative email addresses.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We would accept returns if you notify us via email at

Make sure to contact us within 30 days after your package has been delivered (according to the tracking information provided).

If 30 days have gone by since your package has been delivered, we would not be able to offer you a refund.

To be eligible for a return, your item must be in the same condition that it was in when you received it.

It must also be in the original packaging.

What CANNOT be returned:

  • Seasonal goods
  • Intimate or sanitary goods
  • Health and personal care items

The following information is needed to process your request:

  • Your order number
  • The name and email address used to place the order
  • Reasons for return

Please send the above information to us via email at 

Please be reminded that returns are made at the customer’s cost.

Please note that we are not liable for any parcel lost during its return shipment to us.

As we are an international company and ship our orders worldwide, we have set up a global returns centre in China.

Once your cancellation has successfully been processed, or your return has been received and inspected, we will notify you about your refund.
Your refund will be processed to your original method of payment, within 1-2 working days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, here are the steps you can take:

  • Check your bank or PayPal balance again (transactions may have been delayed).
  • Contact your credit card company (it may take some time before your refund is officially posted, as it may take up to 3-5 business days for them to process the credit).
  • Contact your bank (check the processing time before a refund is posted).

You can always contact us for any return question at