FAQ

How is Accessory Spot different from other sites?

Unlike most online retailers out there, we are customer focused and work hard to serve you with the best deals.

We can guarantee you:

  • Quality products
  • Swift delivery
  • Lowest prices
Where do you provide shipping to? 

We provide Worldwide Shipping via a range of international courier partners. 

How much is shipping?
  • It's simple, we charge a flat shipping rate of $2.97 for handling and shipping. No tax or any other hidden fees. 

Tip: Save on shipping by placing all your items in one order!

For more information about our shipping policy, please click here.

How long does it take to receive my products?

We process and ship most of our orders within 24-72 hours.

Based on our historical data, shipping time is around 12-21 days to most countries.

However, in rare occasions, your package may be delayed for circumstances beyond our control such as holidays and customs inspections.

For more information about our shipping policy, please click here.

How can I get help with my order?

You can contact our customer service here or you can send an email directly to support@accessory-spot.com

Please note that our phone line cannot be used for cancellation requests.

For more information on cancellations and refunds, please click here.

What method of payments are accepted?

We accept all major credit cards as secure payment methods.

How do you ensure the quality of your product?

We have a dedicated sourcing team that works directly with selected manufacturers abroad.

We test everything before we send it to you.

How to order?
  1. Open the product page for the product(s) of your choice
  2. Select the quantity, color, size and plug type of the product(s) that you would like to order and click “Add to Cart”
  3. Click "Check Out" in the pop-up window.
  4. In the following page, fill in your information (Email, Name, Shipping address) and click "Continue to Shipping Method"
  5. Click "Continue to payment method" on the next screen
  6. The last step is to enter your payment information and click "complete order" to finish the transaction and place your order with us.
How can I track my order?

 

Once your order is dispatched, our team will send you an email with the tracking number for your order attached with instruction on how to keep in track with your package. 
 

If you have any questions or concerns, please click here.

When will I receive my order confirmation?

An order confirmation email will be sent to the address used to place the order, only moments after your order has been completed.

If you did not receive an order confirmation email, you may have mistyped your email address.

Some email providers may mark our emails as spam or completely block them.

We suggest that you also check your spam folder if our emails are not shown in your inbox.

Please make sure to add our emails to your safe list.

You can also contact our customer service for support if needed.

How to apply a discount code?

When using a discount code or voucher, you should enter it in the discount code text box, which is located at the right side of the checkout page.

If you are placing the order on your mobile phone, the discount box can be found in the order summary.

You would have to activate the code by pressing the “apply” button next to the discount box after entering the discount code.

You will see whether the code is successfully applied after the button is pressed.